Colasoft has a nationwide technical service network, dedicated to providing users with outstanding product and technical services. Our technical service team members are highly experienced and have accumulated extensive practical skills. They respond quickly to customer needs and resolve problems efficiently, while also sharing know-how to offer constructive suggestions and empower users to achieve their goals. Colasoft’s services are not only diverse but also highly customizable. We fully understand the unique requirements of different industries and tailor our service solutions according to users’ actual situations, helping improve work efficiency and drive business growth.
Inspection Services
Provide targeted configuration optimization recommendations, adjust traffic capture strategies, optimize data storage solutions, and regularly update rule libraries to extend data retention periods and improve device performance.
Routine Inspection
Regularly analyze and inspect Colasoft products deployed in the user's network, including software systems, network connections, and data storage. Specific services include checking the operating status of network devices, security configurations of the system, stability of traffic capturing, and integrity of data storage, thus maintaining the products and promptly detecting and resolving potential issues.
Traffic Optimization
Conduct in-depth analysis of the user's actual traffic and business scenarios. With permission, adjust capture filters, storage filters, and packet truncation strategies to keep the products running optimally and extend the data retention cycle as much as possible. According to the user's network, key focus areas, and business systems, review network structure and business logic relationships, and provide optimization suggestions to meet monitoring and analysis needs.
Rule Maintenance
Regularly update and maintain the rules of Colasoft products to ensure accuracy and effectiveness. Specific services include updating malicious traffic signature databases and adjusting security policy rules. Based on the latest security threats and vulnerability information, rules are updated in a timely manner to respond to ever-changing security risks.
O&M Assurance Services
Traffic Trend Analysis
Analyze and summarize the trends in traffic changes and application composition of key network links over a period of time, understand their operating patterns and trends, and identify hidden issues. Customized periodic traffic reports are generated according to user requirements, assisting users to automatically and systematically grasp the status of key network links, plan link bandwidth reasonably, and achieve cost reduction and efficiency improvement.
Business System Mapping
Conduct network traffic mapping oriented by user business systems. Monitor the flow and dependencies between critical business systems through visualized views, and overlay various key network and business operation metrics in these views. Real-time evaluation and monitoring are performed on the network quality supporting business operation, enabling proactive O&M monitoring from a business perspective.
Scenario-Based View Customization
Customize visual monitoring and analysis views in Colasoft products according to users' specific O&M requirements, addressing pain points in various O&M scenarios in a more proactive, efficient, and intelligent way, thereby enhancing the operational efficiency of network and business system O&M.
Business Transaction Parsing
Based on interface specifications or transaction message standards of key business systems, configure business transaction parsing in Colasoft products to visualize the transaction performance of critical systems. Core business indicators can be configured according to user needs, enabling end-to-end monitoring and data extraction from transaction logs to packets.
Customized Traffic Data Analysis & Sorting
Design traffic data analysis models according to users' O&M or business needs, process and analyze the collected traffic data, and present results in various forms such as visualization views, reports, or automated data outputs. For example, analyze CDN origin traffic through HTTP transaction data, thereby reducing static page origin traffic for business systems.
Complex Fault Analysis
Assist users in analyzing and locating complex O&M faults or incidents where responsibility is unclear. Colasoft's experienced traffic analysis experts use traffic statistics analysis and raw packet decoding to accurately locate problem root causes and determine responsibility. Additionally, they assist users in clarifying issues with other departments or third-party organizations.